Return policy

Welcome to Our Return Guidelines

At Campmord Shop, located at http://campmord.shop/, we take pride in offering premium women’s shoes and handbags. We understand that sometimes a purchase may not meet your expectations, which is why we’ve crafted a comprehensive return policy to ensure your satisfaction. This policy outlines the conditions under which you may return items, the process to follow, and additional details to make your experience smooth and transparent.

90-Day Return Window

We provide a generous 90-day return period, starting from the day your order is delivered to your address. This gives you ample time to assess your purchase and decide if it’s the perfect fit—literally or stylistically—for your wardrobe. Whether it’s a pair of elegant heels or a chic handbag, you have 90 days to initiate a return request if it doesn’t suit your needs.

Conditions for Returns

For an item to qualify for a return, it must remain in its original state—unworn, unused, and undamaged. This means your women’s shoes should show no scuff marks from wear, and your handbags should be free of stains or signs of use. All original tags must still be attached, and the item must be returned in its initial packaging, such as the box or dust bag provided. Additionally, you’ll need to include proof of purchase, such as your order confirmation email or receipt, to verify the transaction.

Initiating a Return

To begin the return process, please reach out to our team at [email protected]. Once we review and approve your request, we’ll provide you with a prepaid return shipping label along with detailed instructions on how to package and send your item back to us. Please note that returns shipped without prior authorization will not be processed, as this helps us manage our inventory effectively and ensure your request is handled promptly. For any questions or assistance, feel free to contact us at [email protected] or call +1 (463) 345-8029

Inspecting Your Order

Upon receiving your women’s shoes or handbag, we encourage you to examine it carefully. If you notice any manufacturing defects—such as a broken heel or a faulty zipper—or if we’ve accidentally sent the wrong style or color, please notify us immediately. Contact us at [email protected] as soon as possible so we can address the issue, whether by arranging a replacement or issuing a refund, depending on availability and your preference.

Non-Returnable Items

Certain products are exempt from our standard return policy to maintain fairness and clarity:

  • Final Sale, Clearance, or Promotional Items: These are marked as non-returnable at the time of purchase due to their discounted nature.
  • Items Without Proof of Purchase: We cannot process returns without documentation linking the item to your order.
  • Worn or Altered Products: Goods showing clear evidence of use, damage not caused by us, or missing components (like straps or tags) are ineligible.
  • Late Returns: Items sent back more than 90 days after delivery will not be accepted unless covered by a specific warranty claim related to quality.

Refund Eligibility and Process

We offer a 90-day refund guarantee for undamaged items returned for any reason, provided they meet the conditions above. Here’s how it works:

  1. Request a Refund: Email us at [email protected] to start the process. Our support team will respond within 1 business day with confirmation and next steps.
  2. Return Instructions: After approval, you’ll receive a return address and shipping label. Package your item securely, including all accessories (e.g., shoe inserts or handbag dust bags) and original packaging.
  3. Shipment: Send the package back using the provided label.
  4. Inspection and Refund: Once we receive your return at our warehouse at 4413 S Farnsworth St, Indianapolis, IN 46241, United States, we’ll inspect it within 3 business days. If everything checks out, your refund will be issued to your original payment method, and we’ll notify you via email.

For non-quality-related returns (e.g., a change of mind), you’re responsible for ensuring the item reaches us in pristine condition. If the product fails to meet our return criteria—say, it’s missing its box or shows wear—we may deny the refund.

Partial Refunds and Special Cases

In some scenarios, we may offer partial refunds rather than full reimbursement:

  • Items returned with minor wear, such as slight creasing from a single use.
  • Products damaged due to customer mishandling rather than a flaw on our part.
  • Returns initiated beyond the 90-day window but within a warranty period for defects, where shipping costs may apply.

We’ll communicate the outcome of our inspection clearly, ensuring you understand any adjustments made.

Warranty Considerations

For quality-related issues (e.g., a sole detaching within normal use), our 90-day policy extends to warranty claims. However, if the issue isn’t due to a defect—like wear from excessive use—you’ll cover the return shipping costs. Warranty claims must be filed within 90 days of delivery, after which returns for non-quality issues are no longer accepted.

Lost or Damaged Returns

If your return shipment is lost or arrives damaged, please retain tracking information and contact us immediately. We’ll assist in coordinating with the carrier, though we’re not liable for issues during return transit. Keeping your package insured is a good precaution for high-value items like luxury handbags.

Contact Us

We’re here to make your shopping experience exceptional. For any return-related inquiries, reach out to:

  • Email: [email protected]
  • Phone: +1 (463) 345-8029
  • Address: 4413 S Farnsworth St, Indianapolis, IN 46241, United States

Our goal is to ensure your confidence in every pair of shoes and handbag you choose from Campmord Shop.